• The Campaign is exclusively available via the WOW Super App.
• The Campaign will run from 10th to 22nd September 2024.
• Players will win up to 2GB of Free Data across all 5 games included in Mega Games: Mega Run 2, Food Blocks, Cake Zone (Domino’s Pizza Rush), Raid Shooter, and Ghost Hunter.
• You are Responsible for Maintaining the Security of your Account and Personal Information within the App.
• Any Violation of these Terms or Misuse of the App may Result in the Termination of your Account or Access to Certain Features.
• Users should not Attempt any Malicious or Suspicious Activities as the System would BAN them from Winning Rewards.
• WOW reserves the right to amend the Terms and Conditions Accordingly.

• Answer the questions by tapping on the correct answer.
• Like and Share for bonus entries.
• General T&Cs apply

• The offer is open to all SA users during the campaign period, starting from 01st September 2024 – 30th September 2024.
• The primary aim of this campaign is to encourage WOW users to enhance the app by providing seamless access to Dialog.lk’s e-sales page, where they can easily explore and purchase a wide range of Dialog’s offerings.
• Users can click “Promo” Story Bubble, Home Page Banner, Push Notification link or SMS link to access Dialog.lk.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• Comment on any story between 1st and 30th of September.
• Like and share for bonus entries.
• Users that do the mentioned actions, will stand a chance to win 100GB worth Dialog Data (14-day validity) 4
• 20 winners will be announced by 3rd October.
• General T&Cs apply

General Terms and Conditions

Introduction

Welcome to WOW Mall. These Terms and Conditions govern your use of our e-commerce platform and the purchase of products from us. By using our mobile application (collectively referred to as “the Platform”), you agree to comply with and be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Platform.

1. Product Information

1.1 Product Specifications

WOW Mall offers a wide range of products including mobile phones, home appliances, kitchen appliances, cameras, laptops, and electronic and mobile accessories. For detailed specifications, browse the relevant categories on our Platform.

1.2 Choosing the Right Product

To find the most suitable product for your needs, use the search and filtering options available on our Platform.

1.3 Discounts and Promotions

Current discounts and promotions are showcased in the main banner section or promotion section of our app. Please refer to these sections for up-to-date offers.

1.4 Product Sizes and Colors

Details regarding sizes and colors for each product are provided in the product description section on our Platform.

1.5 Stock Availability

Stock availability is indicated on each product page. Please check this information before making a purchase.

2. Order and Delivery

2.1 Order Tracking

You will receive email notifications regarding the status of your order. You can also view the status of your order by logging into your account and checking the shopping cart.

2.2 Delivery Charges and Timelines

Delivery charges will be displayed at checkout. The usual delivery period is 3 to 4 working days, which will also be confirmed during checkout.

2.3 Unfulfilled Orders

If your order has not arrived within the expected timeframe, please contact our customer service team to lodge a complaint.

3. Payment and Billing

3.1 Payment Methods

We accept payments via credit and debit cards issued by local banks.

3.2 Payment Security

Our payment process is secured using 3DS technology to ensure the safety of your payment information.

3.3 Invoices

Invoices for your orders will be sent to you via email.

3.4 Total Cost

The total cost displayed at checkout includes shipping fees. No separate taxes will be charged.

3.5 Discounts and Promotions

Discounts and promotions are displayed in the main banners and WOW promo mini apps. Multiple discount codes cannot be used on a single purchase, but certain discounts may be combined with codes.

3.6 Applying Discount Codes

To apply a discount code or coupon, enter the code at checkout. Ensure that the code is valid and applicable to the items in your cart.

4. Returns and Refunds

4.1 Return Policy

Our return policy allows returns for damaged or defective products. Please refer to our detailed return policy for more information.

4.2 Initiating a Return or Exchange

To initiate a return or exchange, raise a request via our chatbot or email. Our customer service team will guide you through the process. Eligible returns will be picked up by our delivery partners, and a refund will be processed accordingly.

4.3 Refund Processing

Refunds for eligible returns will be processed within 3 to 4 working days.

4.4 Receiving Damaged or Incorrect Items

If you receive a damaged, wrong, or defective item, please report it through our chatbot system or email.

4.5 Return Delivery Costs

Customers are responsible for return or exchange delivery costs unless otherwise specified.

5. Account and Orders

5.1 Creating an Account

To create an account, you must register on WOW Mall with your mobile number.

5.2 Viewing Past Orders

You can view your past orders under the “Order History” section once logged into your account.

5.3 Updating Account Information

You can update your billing and shipping details for each order during the checkout process.

5.4 Password Reset

If you forget your password, follow the password reset instructions provided on the login page.

6. Shipping and Logistics

6.1 Delivery Areas

We deliver island-wide. We do not offer international shipping.

6.2 Shipping Costs

Shipping costs are calculated based on the dimensions, weight, and distance of the product. You can view the shipping charge at checkout.

7. Product Availability

7.1 Stock Status

Stock levels are indicated on each product page. Pre-orders for out-of-stock items are not available.

8. Warranty and Services

8.1 Warranty Information

Warranty details are provided in the product description and warranty section for each item.

8.2 Claiming Warranty

To claim warranty services, contact the product supplier directly. Warranty cards and policies are typically included with the product.

8.3 Installation or Setup Services

We do not offer installation or setup services for any products.

9. Technical Issues and Customer Support

9.1 Website Issues

If you encounter technical problems with our website, please contact our customer service team.

9.2 Completing Purchases

If you experience difficulties completing a purchase, please reach out to our customer support team for assistance.

9.3 Contacting Customer Support

For any inquiries or support, contact our customer service team through the available channels on our Platform.

10. Changes to Terms and Conditions

WOW Mall reserves the right to modify these Terms and Conditions at any time. Any changes will be effective immediately upon posting on our Platform. Your continued use of the Platform constitutes acceptance of the revised terms.

11. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which WOW Mall operates.

For any questions or concerns regarding these Terms and Conditions, please contact us at [customer support email] or through our Platform’s contact options.

Thank you for shopping with WOW Mall!

2024 Swarna Shakthi Reward & Loyalty Program General Terms and Conditions for Retailers :

1. The Swarna Shakthi points displayed on WOW Super app are linked to the WOW Super App login number.

2. Each Swarna Shakthi point is equivalent to one rupee (LKR).

3. Swarna Shakthi points can be redeemed on the WOW Super App to purchase products that are available on the WOW Mall.

4. User Journey for Redemption of Swarna Shakthi Points.

a. Navigate to the WOW homepage and click the WOW Mall mini app.

b. Locate Top Seller Items:

You can either,

(a) Click on “View All” in the Top Seller section.

(b) Locate and click on the menu icon at the top right of the page, then select “Swarna Shakthi Redemptions.”

(c) Click on the yellow banner titled “Check your Swarna Shakthi benefits today.”

c. All the above actions will direct you to the Top Seller Items Page, where you can select the item, you wish to purchase or redeem.

d. Add the item you wish to purchase to the cart and proceed to Checkout.

e. Switch on the Swarna Shakthi toggle to apply your points.

f. Complete the Order by making the payment, if required.

5. Users shall have the following options when redeeming points:

a. Redeem all points based on the cart value.

b. If you have less points than the cart value, redeem all points and pay the balance in cash of card.

Note: Partial redemption of Swarna Shakthi points is not allowed.

• This Campaign is open to Dialog, WOW SuperApp Users Only.
• The Campaign period will be 2, 3, 4, 5, 6, 9, 10, 11, 12, 13, 16, 17, 18, 19, 20, 23, 24, 25, 26, 27, 30 September 2024.
• The link redirects to Mega Wasana Mini App.
• Participants eligible and successful click on the designated link will receive the 100MB data.
• Data benefits cannot be redeemed for cash or any other form of compensation.
• WOW Super App reserves the right to modify, suspend, or terminate the Campaign at any time without prior notice.
• WOW Super App reserves the right to disqualify any participant found to be in violation of these terms and conditions or engaged in fraudulent activity.
• One customer can Redeem Only Once for the whole campaign period.

• The Campaign is exclusive only via the WOW Super App and is open to all Dialog SA users.
• To be eligible, the user should be registered for the Star Points Wallet and the Star Points registered mobile number, and the WOW registered mobile number should be the same.
• Save up to 100% of the total bill value depending on the user’s Star Points redeemable balance availability.
• The offer is valid Every day from 1st September 2024 – 30th September 2024.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• Offer Valid only from September 1st to 30th.
• One customer will be eligible for 1 transaction.
• 2GB (validy 7 days) for payment value greater than Rs.1500.
• Customers will only receive the rewarded GB amount once the transaction is completed.
• WOW reserves the right to add, alter, amend or terminate the campaign at any time without prior notice.

• Offer Valid only from September 1st to 30th ·
• One customer will be eligible for 1 transaction.
• 2GB (validy 7 days) for payment value greater than Rs.1500.
• Customers will only receive the rewarded GB amount once the transaction is completed.
• WOW reserves the right to add, alter, amend or terminate the campaign at any time without prior notice.

• The Campaign is open to all SA users during the campaign period, starting from 1st September 2024 – 30th September 2024.
• The primary aim of this campaign is to encourage WOW users to enhance the app by providing seamless access to specialized health services.
• Users can click “Yeheli” Story Bubble, Home Page Banner, Push Notification link or SMS link to access Yeheli.
• Users will receive an SMS notification upon successful completion of their inquiry.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• The campaign is valid Every day from 1st September 2024 – 30th September 2024.
• The primary aim of this campaign is to encourage users to log into the Super App daily and access the Guru Math mini app for math lessons, thereby enhancing their mathematical skills over time.
• ⁠WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• The reward is valid from 1st to 30th September.
• Three winners each week, based on the highest to lowest number of referrals generated.
• If all new users have made only one referral in a week, they will not be eligible, as there is no significant benefit.
• Every user must register with Referral Guru through the mini app.
• Reward applicable only for successful app downloads via referral.
• Referrer must choose reward method: eZ Cash or Star Points.
• Each referrer receives a unique QR Code linked to their mobile number & user Profile.
• Referrer must register with eZ Cash or Start Points if not an existing user.
• Referee must be a new user, not a current or past WOW app user with the registered mobile number.
• Users must link eZ Cash Customer wallets to receive instant reward. Agent wallets won’t receive instant reward
• Such agent wallets are subjected to consideration for reward disbursement.
• Classic Wallets have a spending and receiving limit.
• Once a user reaches this limit, they won’t be able to receive new funds.
• To avoid this, users can either:
  – Claim their existing funds in their Classic Wallet.
  – Upgrade to a Power Wallet, which has a higher limit and allows them to receive funds without restrictions.
• To ensure all referrals are valid and eligible for rewards, we follow a strict referral path:
  – If a user claims they didn’t receive their referral reward, we will investigate the referee’s user logs.
  -In cases where the logs show the new user bypassed the referral link and directly registered with the app, the referral won’t be considered successful, and the reward won’t be granted.
• If referees are previous users of this app they won’t identify as the New users to disburse rewards.
• We cannot process manual reward disbursements without a special case or approval.

• The offer is valid for 1st to 30th September.
• Customer should open or link their eZ Cash wallet to WOW.
• Minimum 01 transactions need to be performed.

• The offer is valid during 1st to 30th September.
• Customer should open or link their eZ Cash wallet to WOW.
• Minimum 01 transactions need to be performed.

• The offer is valid from 1st to 30th September 2024.
• One customer can utilize the discount max up to 03 times only.
• Discount valid only for Dialog Mobile Reloads (pre-paid).
• The offer is valid for New and existing WOW customers who will perform Dialog Mobile Reloads using eZ Cash.
• Minimum 01 transaction need to be performed .
• Customer should open or link existing eZ Cash wallet to WOW App.

• Each Offer has separate T&C; all mentioned in Coupon; T&C according to respective Merchant or Card institute.
• Offer valid from 1st to 31st September.
• WOW or Dialog Axiata PLC will not be responsible for any transaction in this regard.
• This is a general offer shared by the merchant.
• Customers can visit the store or online store to check the offers.
• The offer may be discontinued at any time at the sole discretion of the partner merchant.
• Offer cannot be combined with any other offering.

• This Campaign is open to Dialog, WOW SuperApp Users Only.
• The Campaign period will be 1st to 30th Sep 2024.
• The link redirects to Mega Wasana Mini App.
• Participants eligible and successful click on the designated link will receive the 10MB data.
• Data benefits cannot be redeemed for cash or any other form of compensation.
• WOW Super App reserves the right to modify, suspend, or terminate the Campaign at any time without prior notice.
• WOW Super App reserves the right to disqualify any participant found to be in violation of these terms and conditions or engaged in fraudulent activity.
• One customer can Redeem Only Once for the whole campaign period.

• The Campaign is exclusive only via the WOW Super App.
• Scratch cards & Stand a chance to Win 50,000 Cash Prize.
• 3 lucky winners are selected at the end of the month.
• Each Rs.50/- spent or above on Reloads or Bill Payments for Mobile, HBB, and DTV will be eligible to receive Mega Wasana Winning Chances.
• The Campaign is valid only on 1st to 30th September 2024.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.
• For More Details: Dialog “Mega Wasana” Prize Competition 2022 Terms & Conditions | Dialog Axiata PLC

• The Campaign is exclusive only via the WOW Super App.
• Scratch 50 cards and stand a chance to win 2 dinner vouchers worth Rs. 8,000 each at Grand Walawwa!
• 1 winner will be selected at the end of the month.
• Each Rs.50/- spent or above on Reloads or Bill Payments for Mobile, HBB, and DTV will be eligible to receive Mega Wasana Winning Chances.
• The Campaign is valid on 1st 30th September 2024.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.
• For More Details: Dialog “Mega Wasana” Prize Competition 2022 Terms & Conditions | Dialog Axiata PLC

• The Campaign is exclusive only via the WOW Super App.
• Campaign will be running from 26th August to 26th September 2024.
• Cake Zone game has been rebranded with Domino’s assets and the game will be renamed to “Domino’s Pizza Rush”.
• Game mechanics will outline the same as Mega Games.
  – Daily play and win Free Data during month of August (26th to 31st August)
  – Daily play and win Free Data during month of September (1st to 22nd September)
  – Play and win up to 1GB Free Data during month of September (23rd to 30th September)
• Leaderboard will run on a recurring weekly basis (Ex: 7 days – 26th August to 1st September) for 5 weeks.
  – Week 1: 26th August to 1st September
  – Week 2: 2nd to 8th September
  – Week 3: 9th to 15th September
  – Week 4: 16th to 22nd September
  – Week 5: 23rd to 26th September.
• Weekly 20 winners will be chosen.
• The winner selection process will be based on the high score achieved through the game.
• You are Responsible for Maintaining the Security of your Account and Personal Information within the App.
• Any Violation of these Terms or Misuse of the App may Result in the Termination of your Account or Access to Certain Features.
• Users should not Attempt any Malicious or Suspicious Activities as the System would BAN them from Winning Rewards.
• WOW reserves the right to amend the Terms and Conditions Accordingly.

• The customer needs to reload more than Rs.1000 for their DTV connection via WOW.
• Offer Valid from September 9th – September 30th.
• Offer valid only for DTV pre-paid recharge/reloads only.
• The 250 DTV bonus money will be added to the reload recipient’s mobile number automatically soon after the transaction is completed.
• 250 DTV bonus money.
• Customer can redeem the offer only once within the campaign period.

• The customer needs to top-up exactly Rs. 760 /- via WOW.
• Offer Valid from September 7th – September 30th.
• Offer valid only for HBB top-ups.
• Reward will be added to the reload recipient’s mobile number automatically soon after the transaction is completed.
• 10GB valid for 14 days.
• Customer can redeem the offer only once within the campaign period

• The Campaign is open to all SA users during the campaign period, starting from 01st September 2024 to 15th September 2024.
• The primary aim of this campaign is to encourage users to contribute to the “Ananda Scholars” Cause via the WOW Super App platform.
• Users can click the particular cause you want to donate via the “Donate” Story Bubble, Home Page Banner, Push Notification link or SMS Link to donate.
• Users can donate funds to “Ananda Scholars” Cause through the “Donate” Mini App too.
• Users will receive a confirmation email and an SMS notification upon successful completion of their donation.
• ⁠WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• The Campaign is exclusive only via the WOW Super App and is open to all SA users including Dialog and Non-Dialog Users.
• To be eligible, the user should be registered for the Star Points Wallet and the Star Points registered mobile number, and the WOW registered mobile number should be the same.
• Save up to 100% of the total bill value depending on the user’s Star Points redeemable balance availability.
• The offer is valid Every day from 1st September 2024 – 30th September 2024.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• The reward is valid from 1st to 3oth September.
• Every user must register with Referral Guru through the mini app.
• Reward applicable only for successful app downloads via referral.
• Referrer must choose reward method: eZ Cash or Star Points.
• Each referrer receives a unique QR Code linked to their mobile number & user Profile.
• Referrer must register with eZ Cash or Start Points if not an existing user. · Referee must be a new user, not a current or past WOW app user with the registered mobile number.
• Users must link eZ Cash Customer wallets to receive instant reward.
• Agent wallets won’t receive instant reward. Such agent wallets are subjected to consideration for reward disbursement.
• Classic Wallets have a spending and receiving limit. Once a user reaches this limit, they won’t be able to receive new funds.
• To avoid this, users can either:
  -Claim their existing funds in their Classic Wallet.
  -Upgrade to a Power Wallet, which has a higher limit and allows them to receive funds without restrictions.

• To ensure all referrals are valid and eligible for rewards, we follow a strict referral path
  -If a user claims they didn’t receive their referral reward, we will investigate the referee’s user logs.
  -In cases where the logs show the new user bypassed the referral link and directly registered with the app, the referral won’t be considered successful, and the reward won’t be granted.
• If referees are previous users of this app they won’t identify as the New users to disburse rewards. We cannot process manual reward disbursements without a special case or approval.

• The Campaign is open to all SA users during the campaign period, starting from 1st September 2024 – 30th September 2024.
• Dialog will match every donation, effectively doubling contributions, up to a total of 10 million.
• The primary aim of this campaign is to encourage users to contribute to the Suwa Seriya Cause via the WOW Super App platform.
• Users can click “Donate” Story Bubble, Home Page Banner, Push Notification link or SMS Link to donate.
• Users can donate funds to Suwa Seriya Cause through the “Donate” Mini App.
• Users will receive a confirmation email and an SMS notification upon successful completion of their donation.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.

• The Campaign is open to all SA users during the campaign period, starting from 1st – 3oth September 2024.
• Users can click “Yeheli” Story Bubble, Home Page Yeheli Banner, Push Notification link or SMS link to access Yeheli.
• Users will receive an SMS notification upon successful completion of their inquiry.
• WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice

• Customer must recharge or add to available balance, Customer will have to once again go to the My Offer mini app and activate the package after recharging.
• These terms and conditions herein stipulated govern the provision of the Dialog Services provided by Dialog Axiata PLC (“Dialog). Due completion of this application form and the activation of the SIM Card indicate that the Subscriber has read, understood and accepted these terms and conditions.
• Definitions – ‘Account Balance’ means the credit amount available in the Subscriber’s Dialog Account
  ‘Call Charges’ means charges payable by a Subscriber in connection with usage of Dialog Services, calculated based upon time units used by a Subscriber.
• ‘Dialog Network’ means Dialog’s Public Mobile Telecommunications Network.
• ‘Dialog Services’ means the telecommunication services offered by Dialog to a Subscribe
• ‘MSISDN’ means the Mobile Subscriber Integrated Services Digital Network (Mobile Number)
• ‘Recharge Card/ Reload’ means the topping up of the Account Balance by the Subscriber either by way of purchasing a top up card or by other means made available by Dialog from time to time
• ‘SIM Card’ means Subscriber Identity Module issued to the Subscriber by Dialog to access the Dialog Network
• ‘Subscriber’ means an individual or a company whose application to subscribe for Dialog Services has been accepted
• Dialog Services Dialog reserves the right to:
  2.1. reject any application for any reason whatsoever without assigning any reason and without any liability;
  2.2. make any alteration to the Dialog Services and Dialog shall not be liable for any loss or inconvenience to the Subscriber resulting therefrom;
  2.3. vary, add to or amend the terms and conditions applicable to the Dialog Services;
  2.4. at anytime, share their database/ specific subscriber information with any one of its subsidiaries and/or holding companies in order to provide an integrated service to the Subscribers and/or any Government authority in connection with any criminal investigation or for the purpose of any criminal proceedings
  2.5. disconnect / suspend the Subscriber from the Dialog Network at anytime without assigning any reason;
  2.6. re-use / reallocate the MSISDN, if the Subscriber’s Dialog Account is disconnected/ not activated for a period of three months;
  2.7. transfer ownership of the MSISDN to a third party without consent of or notice to the Subscriber; forward Dialog or third party relevant promotional offers from time to time.
• Dialog shall not be liable to the Subscriber and/or any third party for any loss, damage or injury caused to or suffered by a person or property, whether it be direct, indirect, special, consequential, loss of business revenue or profits, or of any nature suffered by any Subscriber or any person authorized by any Subscriber;
  Responsibilities of the Subscriber The Subscriber shall:
  3.1. adhere to all laws, regulations and guidelines concerning the use of the Dialog Services;
  3.2. not use Dialog Services to commit acts of terror, improper, immoral, unauthorised or unlawful activities and/or for any improper, unlawful or abusive purpose or send obscene, threatening or unsolicited messages;
  3.3. provide all information and co-operation that Dialog may require in relation to the Dialog Services from to time;
  3.4. report immediately to Dialog, upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to Mobile Station and its use;
  3.5. bear all stamp duty, service tax charges and any other cost or charge imposed by law with regard to the usage of Dialog Services from time to time
  3.6. inform Dialog in writing of any changes in any information provided to Dialog
  3.7. indemnify and hold harmless Dialog and its officials/agents against any and all claims, demands, actions or allegations and shall pay any and all damages or costs incurred/awarded against Dialog;
  3.8. be informed that the Pre Paid connection has a validity period depending on the recharged amount and at the end of the validity period Subscriber shall recharge the Pre Paid connection again. The maximum validity period the Subscriber shall get at any given time is 365 days.
  3.9. Be informed that, in the event the Subscriber has not recharged the Pre Paid connection at the end of the validity period, Dialog shall grant a grace period at its discretion for the Subscriber to recharge and at the end of such grace period, Dialog shall deactivate the Pre Paid connection and shall recycle the same after a period of Three (03) Months from the deactivation date.
• SIM Card
  4.1. The SIM Card once purchased belongs to the Subscriber. The Subscriber shall be responsible for the safe custody of the SIM Card and shall not transfer the SIM Card to any third party without prior notice to Dialog and the execution of the required documentation. Failure to do so shall result in the last registered user being held liable for the use of the SIM Card.
• Tariff 5.1. Payment for Dialog Services shall be by purchasing a Recharge Card/Re-load and activating the same prior to the date stipulated therein .
  5.2. The rates and charges may be varied by Dialog from time to time. The Subscriber can obtain the current rate of fees and charges by contacting Dialog at any time.
  5.3. The Subscriber shall not be able to access the Dialog Services without sufficient Account Balance
• Miscellaneous 6.1. Dialog may vary these terms and conditions at any time. Continued use of the Dialog Services thereafter shall be deemed to constitute acceptance of the same by the Subscriber.
  6.2. In the event of a dispute in connection with the Dialog Services, the decision of Dialog, based on the service records, shall be final and conclusive and shall be binding on the Subscriber.
  6.3. All conditions, warranties and representations implied by law in relation to the Dialog Services and Dialog Network are excluded to the extent permitted by law and except as expressly provided in these terms and conditions.
  6.4. The Subscriber hereby consent to Dialog accessing the Subscriber’s National Identity Card details and other information maintained with the applicable authorities including but not limited to the Department of Registration of Persons of Sri Lanka, to assess the authenticity of the information provided by the Subscriber.
  6.5. These terms and conditions shall be governed by the Laws of Sri Lanka and subject to the exclusive jurisdiction of the courts of Sri Lanka.

• In the scenario where customer must recharge or add to available balance, Customer will have to once again go to the My Offer mini app and activate the package after recharging. 
• These terms and conditions herein stipulated govern the provision of the Dialog Services provided by Dialog Axiata PLC (“Dialog). Due completion of this application form and the activation of the SIM Card indicate that the Subscriber has read, understood and accepted these terms and conditions.
• Definitions – ‘Account Balance’ means the credit amount available in the Subscriber’s Dialog Account
  ‘Call Charges’ means charges payable by a Subscriber in connection with usage of Dialog Services, calculated based upon time units used by a Subscriber
• ‘Dialog Network’ means Dialog’s Public Mobile Telecommunications Network
• ‘Dialog Services’ means the telecommunication services offered by Dialog to a Subscriber
• ‘MSISDN’ means the Mobile Subscriber Integrated Services Digital Network (Mobile Number)
• ‘Recharge Card/ Reload’ means the topping up of the Account Balance by the Subscriber either by way of purchasing a top up card or by other means made available by Dialog from time to time
• ‘SIM Card’ means Subscriber Identity Module issued to the Subscriber by Dialog to access the Dialog Network
• ‘Subscriber’ means an individual or a company whose application to subscribe for Dialog Services has been accepted.
• Dialog Services Dialog reserves the right to:
  2.1. reject any application for any reason whatsoever without assigning any reason and without any liability;
  2.2. make any alteration to the Dialog Services and Dialog shall not be liable for any loss or inconvenience to the Subscriber resulting therefrom;
  2.3. vary, add to or amend the terms and conditions applicable to the Dialog Services;
  2.4. at anytime, share their database/ specific subscriber information with any one of its subsidiaries and/or holding companies in order to provide an integrated service to the Subscribers and/or any Government authority in connection with any criminal investigation or for the purpose of any criminal proceedings
  2.5. disconnect / suspend the Subscriber from the Dialog Network at anytime without assigning any reason;
  2.6. re-use / reallocate the MSISDN, if the Subscriber’s Dialog Account is disconnected/ not activated for a period of three months;
  2.7. transfer ownership of the MSISDN to a third party without consent of or notice to the Subscriber; forward Dialog or third party relevant promotional offers from time to time.
• Dialog shall not be liable to the Subscriber and/or any third party for any loss, damage or injury caused to or suffered by a person or property, whether it be direct, indirect, special, consequential, loss of business revenue or profits, or of any nature suffered by any Subscriber or any person authorized by any Subscriber;
• Responsibilities of the Subscriber The Subscriber shall:
  3.1. adhere to all laws, regulations and guidelines concerning the use of the Dialog Services;
  3.2. not use Dialog Services to commit acts of terror, improper, immoral, unauthorised or unlawful activities and/or for any improper, unlawful or abusive purpose or send obscene, threatening or unsolicited messages;
  3.3. provide all information and co-operation that Dialog may require in relation to the Dialog Services from to time;
  3.4. report immediately to Dialog, upon the discovery of any fraud, theft, loss, unauthorised usage or any other occurrence of unlawful acts in relation to Mobile Station and its use;
  3.5. bear all stamp duty, service tax charges and any other cost or charge imposed by law with regard to the usage of Dialog Services from time to time
  3.6. inform Dialog in writing of any changes in any information provided to Dialog
  3.7. indemnify and hold harmless Dialog and its officials/agents against any and all claims, demands, actions or allegations and shall pay any and all damages or costs incurred/awarded against Dialog;
  3.8. be informed that the Pre Paid connection has a validity period depending on the recharged amount and at the end of the validity period Subscriber shall recharge the Pre Paid connection again. The maximum validity period the Subscriber shall get at any given time is 365 days.
  3.9. Be informed that, in the event the Subscriber has not recharged the Pre Paid connection at the end of the validity period, Dialog shall grant a grace period at its discretion for the Subscriber to recharge and at the end of such grace period, Dialog shall deactivate the Pre Paid connection and shall recycle the same after a period of Three (03) Months from the deactivation date.
• SIM Card 4.1. The SIM Card once purchased belongs to the Subscriber. The Subscriber shall be responsible for the safe custody of the SIM Card and shall not transfer the SIM Card to any third party without prior notice to Dialog and the execution of the required documentation. Failure to do so shall result in the last registered user being held liable for the use of the SIM Card.
• Tariff 5.1. Payment for Dialog Services shall be by purchasing a Recharge Card/Re-load and activating the same prior to the date stipulated therein .
  5.2. The rates and charges may be varied by Dialog from time to time. The Subscriber can obtain the current rate of fees and charges by contacting Dialog at any time.
  5.3. The Subscriber shall not be able to access the Dialog Services without sufficient Account Balance
• Miscellaneous 6.1. Dialog may vary these terms and conditions at any time. Continued use of the Dialog Services thereafter shall be deemed to constitute acceptance of the same by the Subscriber.
  6.2. In the event of a dispute in connection with the Dialog Services, the decision of Dialog, based on the service records, shall be final and conclusive and shall be binding on the Subscriber.
  6.3. All conditions, warranties and representations implied by law in relation to the Dialog Services and Dialog Network are excluded to the extent permitted by law and except as expressly provided in these terms and conditions.
  6.4. The Subscriber hereby consent to Dialog accessing the Subscriber’s National Identity Card details and other information maintained with the applicable authorities including but not limited to the Department of Registration of Persons of Sri Lanka, to assess the authenticity of the information provided by the Subscriber.
  6.5. These terms and conditions shall be governed by the Laws of Sri Lanka and subject to the exclusive jurisdiction of the courts of Sri Lanka.
  6.6. The English terms and conditions shall prevail over the Sinhala and Tamil translations (if any)

• The Campaign is open to all SA users during the campaign period, starting from 1st September 2024 – 30th September 2024.
• Users can click “Donate” Story Bubble, Home Page Banner, Push Notification link or SMS Link to donate.
• Users can donate funds to Commonwealth powerlifting championship Cause through the “Donate” Mini App.
• Users will receive a confirmation email and an SMS notification upon successful completion of their donation.
• ⁠WOW reserves the right to add, alter, amend, or terminate the campaign at any time without prior notice.